At ShineFleet Car Wash, customer satisfaction is our top priority. If you are not satisfied with the services provided, please contact us within 48 hours of your visit. We will offer a re-service or, in the case of unresolved issues, a refund based on the circumstances of the service. Refunds will be processed within 5-7 business days after confirmation of your request. Please ensure you have your proof of service for us to process your claim efficiently.